WHO WE ARE?

History

ICS’s core business consists in the design of a portfolio of services built to organize, optimize and leverage the flow of efficiency and innovation, aligned with the strategic goals of our clients business areas, through articulated work conceived to empower the most important resource for any company: its clients, partners and staff. With an extensive experience in specialized team management, ICS provides a set of external services to companies, optimizing practices and adding value, so that they can focus on their main assets.

Mission

ICS is a consulting/communication agency carrying the mission of optimizing practices in multi-sector companies, combining a vast specialized experience, critical thinking with deep commitment. Our multitask team blends strategic thinking and creative approaches in order to produce a tailored and compelling outcome, and amplify our clients strenghts by walking side-by-side. With a myriad of available services, we design 360º solutions, always in a straight collaboration with our clients through every step of the process. We have clients from all over the World, combining our wider, international experience with deep micro-scale knowledge, to effectively respond to our clients demands.

WHAT DO WE DO?

Costummer Support

Services that enable our clients to optimize the implementation of their operational strategies, providing new insights, skills and practices of excellence: analysis, personalized information and consulting, strategic partnerships, sales and reservations, guidance services, sales, costumer care,complaint management, flight management and staff training.

Marketing and Comunication

Services that (re)define our client’s brand identity, through a dialectical process of brand-thinking, analyzing and exploring future possibilities and compelling value propositions: social network management, content design, PPC strategies, naming, brand strategy, advertising, press relations, media consulting, graphic design, web mastering, video contents and e-commerce.

Events

Customer Relationship Management services that aim to stimulate an efficient proximity and proactive interaction between our clients and their customers, partners and suppliers: design, production and organization of company events and brand experience strategies, alongside with its specific image and interface design, according to the defined positioning.

OUR CLIENTS

RECRUTING

AGENTS POLYVALENTS (M/F) POUR LA CENTRALE DE RESERVATIONS DE COMPAGNIE AÉRIENNE FRANÇAISE, A LISBONNE

PROFIL RECHERCHÉ

Parfaite maîtrise verbale et écrite du FRANÇAIS; Connaissances informatiques; Bonnes capacités de communication et d’organisation

Bonne gestion de conflits et du stress; Esprit d’équipe; Motivation; Empathie et sympathie

FONCTIONS

Réservations et ventes de billets; Informations sur les vols et procédures de la compagnie

OFFRE

Horaire à plein temps (rotatif); Contrat de travail d’un an renouvelable; Assurance maladie dès signature du contrat; Formation rémunérée et continue; Opportunités de carrière; Bonne ambiance de travail; Équipe jeune et dynamique

NEWS

ICS at Global Contact Center

Over the next two days, the 20th edition of the Global Contact Center will be an authentic source of knowledge in the area of customer service and contact centers and, as it could not fail, ICS presence.

One of the industry’s most important events will bring together 30 experts from the nation’s largest companies who, as speakers, will address trends, best practices and share the most innovative ideas in the world of “customer experience.”

“CX: You win the game” – is the theme of this edition that incorporates the innovative format of interaction “World Café” and has the presence of 250 professionals of the branch and has networking area and round tables and practical cases.

The event will take place on November 14 and 15 at the Lagoas Park Hotel in Oeiras.

Know more info at http://bit.ly/GlobalContactCenter

#ICS – Inspire-se Com Sucesso

ICS and its 7 Golden Rules

The ICS team has more than 15 years of experience in specialized customer service. To offer an election service it is important to follow some fundamental rules for a personalized service that satisfies the needs of each client.

In this way ICS devised a list of 7 Golden Rules for which its teams are governed:

Know the product and the service
Knowing the target
Make a document with predictable solutions
Being proactive
Have always where to make appointments during service
Fulfill your commitments
Do not be impatient and maintain sympathy
Following these tips will be half way to creating a positive relationship with the client so that he or she can return to their services.

ICS invited to 1st CCILF Employment Forum

ICS was one of the companies invited to the first Forum “Emprego em Portugal” organized by the Portuguese-French Chamber of Commerce and Industry (CCILF).

The event took place on 28 February at the Olaias Park Hotel in Lisbon and served as a meeting point for companies that recruit employees in the Portuguese market and candidates to find a job in Portugal.

In addition to receiving and interviewing several candidates on its stand, ICS presented its services and also participated in several thematic workshops on topics as relevant as the labor market situation, tax benefits to support recruitment, professional training, among many others.

This first Forum emerged in the year in which the CCILF celebrates its 130th anniversary.

PHONE
808 500 997
21 351 3260

EMAIL
GERAL@ICS-SUPPORT.PT

SERVICES
21 351 3263
21 351 3266

SCHEDULE
Monday to Friday from 07:00 to 19:00
Saturday from 08:00 to 19:00

ADDRESS
Alameda dos Oceanos
Edifício SMART
Lote 1.06.1.1A fracção E
1990-207 LISBOA

Want to know more? contact us

Company
Nome

Email

Telefone

Mensagem

GERAL@ICS-SUPPORT.PT / 808 500 997 & 21 351 3260

Privacy Policy

With the start of “General Regulation on Data Protection”, since May 25, 2018, there has been a single set of data protection rules for all companies active in the EU, regardless of their location. With the scope, for citizens to have more control over their personal data and more equitable conditions for companies.

What is personal data?

Personal data is information relating to a person living, identified or identifiable. Personal information is also the set of distinct information that may lead to the identification of a particular person.

RGPD protects personal data irrespective of the technology used for the processing of such data – it is technologically neutral and applies to both automated and manual processing, provided that data are organized according to predefined criteria , in alphabetical order). Also irrelevant is the way data is stored – on a computer system, via video surveillance, or on paper; in all these cases, personal data are subject to the protection requirements of the RGPD.

What personal data are collected and how are they collected?

We use various internet technologies (eg Cookies or Java-Script) just to facilitate your use of internet applications.

Our site uses Google Analytics, which is Google’s web analytics service to evaluate the use of our site.

This information is generic and in no case will Google associate your IP address with other Google data. The data collected are evaluated anonymously, exclusively for statistical purposes.

Shelf life and safety of data processing:

Except when the applicant requests the destruction of his file, the company will retain the personal data of the candidates for a period of two years after the last contact, under safe conditions to protect, in particular, the confidentiality and protect them against losses, access , unauthorized uses, alterations or disclosures, in accordance with the current means of the art, in accordance with the legal and regulatory provisions in force.

However, we can not provide an absolute guarantee of security, insofar as the Internet is an open network, susceptible by nature to such risks, and declines all responsibility for any damages resulting from a fraudulent intrusion of a third party causing a modification of the information disclosed on the site through the Service.

You can contact us through one of the contacts on this website, for further clarification or if you want to clarify any doubts about this privacy policy.

Contact Forms, Newsletter and Social Networks

The data obtained through our contact forms and newsletter are used only to answer your questions and erased immediately below.

By clicking on links from our social networks, you can submit statistical data for these companies and for Google analytics. More information about data privacy can be accessed on their social networking sites: Facebook, Instagram, Twitter, Linkedin.

Links to third-party websites

We may use links to other websites that we believe are relevant to users. Our privacy policy is not applicable to third party websites, so you should consult the privacy policy of these same websites.

Embedded content from other sites

Articles on this site may include embedded content (for example, videos, pictures, articles, etc.). Embedded content from other websites behaves as if the user were visiting those websites.

Updates to this Security Policy

You will need to periodically change this policy to ensure that it is current with the latest legal requirements and any changes to our privacy management practices.

Any changes to this policy will be published and a more recent version of this policy will always be available on this page.

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