WHO WE ARE?

History

ICS’s core business consists in the design of a portfolio of services built to organize, optimize and leverage the flow of efficiency and innovation, aligned with the strategic goals of our clients business areas, through articulated work conceived to empower the most important resource for any company: its clients, partners and staff. With an extensive experience in specialized team management, ICS provides a set of external services to companies, optimizing practices and adding value, so that they can focus on their main assets.

Mission

ICS is a consulting/communication agency carrying the mission of optimizing practices in multi-sector companies, combining a vast specialized experience, critical thinking with deep commitment. Our multitask team blends strategic thinking and creative approaches in order to produce a tailored and compelling outcome, and amplify our clients strenghts by walking side-by-side. With a myriad of available services, we design 360º solutions, always in a straight collaboration with our clients through every step of the process. We have clients from all over the World, combining our wider, international experience with deep micro-scale knowledge, to effectively respond to our clients demands.

WHAT DO WE DO?

Costummer Support

Services that enable our clients to optimize the implementation of their operational strategies, providing new insights, skills and practices of excellence: analysis, personalized information and consulting, strategic partnerships, sales and reservations, guidance services, sales, costumer care,complaint management, flight management and staff training.

Marketing and Comunication

Services that (re)define our client’s brand identity, through a dialectical process of brand-thinking, analyzing and exploring future possibilities and compelling value propositions: social network management, content design, PPC strategies, naming, brand strategy, advertising, press relations, media consulting, graphic design, web mastering, video contents and e-commerce.

Events

Customer Relationship Management services that aim to stimulate an efficient proximity and proactive interaction between our clients and their customers, partners and suppliers: design, production and organization of company events and brand experience strategies, alongside with its specific image and interface design, according to the defined positioning.

OUR CLIENTS

RECRUTING

84

AGENTS POLYVALENTS (M/F) POUR LA CENTRALE DE RESERVATIONS DE COMPAGNIE AÉRIENNE FRANÇAISE, A LISBONNE

AGENTS POLYVALENTS (M/F) POUR LA CENTRALE DE RESERVATIONS DE COMPAGNIE AÉRIENNE FRANÇAISE, A LISBONNE

PROFIL RECHERCHÉ

  • Parfaite maîtrise verbale et écrite du FRANÇAIS; Connaissances informatiques; Bonnes capacités de communication et d’organisation
  • Bonne gestion de conflits et du stress; Esprit d’équipe; Motivation; Empathie et sympathie
  • FONCTIONS

  • Réservations et ventes de billets; Informations sur les vols et procédures de la compagnie
  • OFFRE

  • Horaire à plein temps (rotatif); Contrat de travail d’un an renouvelable; Assurance maladie dès signature du contrat; Formation rémunérée et continue; Opportunités de carrière; Bonne ambiance de travail; Équipe jeune et dynamique
  • NEWS

    ICS at Global Contact Center

    ICS at Global Contact Center

    Over the next two days, the 20th edition of the Global Contact Center will be an authentic source of knowledge in the area of customer service and contact centers and, as it could not fail, ICS presence.

    One of the industry’s most important events will bring together 30 experts from the nation’s largest companies who, as speakers, will address trends, best practices and share the most innovative ideas in the world of “customer experience.”

    “CX: You win the game” – is the theme of this edition that incorporates the innovative format of interaction “World Café” and has the presence of 250 professionals of the branch and has networking area and round tables and practical cases.

    The event will take place on November 14 and 15 at the Lagoas Park Hotel in Oeiras.

     

    Know more info at  http://bit.ly/GlobalContactCenter

    #ICS – Inspire-se Com Sucesso

    ICS and its 7 Golden Rules

    ICS and its 7 Golden Rules

    The ICS team has more than 15 years of experience in specialized customer service. To offer an election service it is important to follow some fundamental rules for a personalized service that satisfies the needs of each client.

    In this way ICS devised a list of 7 Golden Rules for which its teams are governed:

    • Know the product and the service
    • Knowing the target
    • Make a document with predictable solutions
    • Being proactive
    • Have always where to make appointments during service
    • Fulfill your commitments
    • Do not be impatient and maintain sympathy

      Following these tips will be half way to creating a positive relationship with the client so that he or she can return to their services.

    ICS invited to 1st CCILF Employment Forum

    ICS invited to 1st CCILF Employment Forum

    ICS was one of the companies invited to the first Forum “Emprego em Portugal” organized by the Portuguese-French Chamber of Commerce and Industry (CCILF).

    The event took place on 28 February at the Olaias Park Hotel in Lisbon and served as a meeting point for companies that recruit employees in the Portuguese market and candidates to find a job in Portugal.

    In addition to receiving and interviewing several candidates on its stand, ICS presented its services and also participated in several thematic workshops on topics as relevant as the labor market situation, tax benefits to support recruitment, professional training, among many others.

    This first Forum emerged in the year in which the CCILF celebrates its 130th anniversary.

    PHONE
    808 500 997
    21 351 3260
    EMAIL
    GERAL@ICS-SUPPORT.PT
    SERVICES
    21 351 3263
    21 351 3266
    SCHEDULE
    Monday to Friday from 07:00 to 19:00
    Saturday from 08:00 to 19:00
    ADDRESS
    Alameda dos Oceanos
    Edifício SMART
    Lote 1.06.1.1A fracção E
    1990-207 LISBOA

    Want to know more? contact us